Industrial Quality Service For Your Label Printer

We've been talking about industrial grade label printers and industrial quality labeling supplies.  But these need to have industrial quality customer service backing them.  What is industrial quality customer service?

While slow customer service may be irritating to a consumer, it's not going to take money out of their pocket.  With industry, or any type of business, slow customer service can cost you money -- a lot of money.  Some printer suppliers have service plans that, for an extra fee, guarantee you a fast response.  That's their way of putting their hand into your wallet -- and the service still isn't all that good.

Shouldn't a supplier who sells you a product back up the promises they make?  That's what you get with DuraLabel.  Fast, friendly, expert customer service and technical support, at no cost to you.  That's right, for as long as you are a DuraLabel customer, you get free support.  Even the phone call is free.

Think about what this does.

At DuraLabel we don't like to spend money. We need to make a profit.  So what happens if we provide sloppy, poor quality and inaccurate support?  Our costs go up as we spend more time on the phone and get repeat calls from customers who didn't get their questions answered correctly the first time.  Not only do we feel that providing quality service and support is the right thing to do, we have a huge financial incentive to deliver fast, accurate, useful responses to your questions.

Think about it. What is the best way for us to get our costs down?  Create products that are easy-to-use, that are durable, and that do what they are supposed to do.  That way we spend less on service and support.  You, our customer, get a better product and we're more profitable -- all without increasing prices.  It's a win-win that can't be beat.

On the other hand, if we were selling service contracts that would be another profit center for us.  The incentive would be to have products that needed support and service, making it important for our customers to buy a service contract.  That would be a win for us and a lose for you.

We know that our success depends on your success. We'll take the win-win. And that's why we don't sell service contracts.  Industrial quality support is always free for DuraLabel customers.

Are you a DuraLabel customer with a question about your printer?  Have you noticed a DuraLabel printer in your shelf, but don't know what to do with it?  (Maybe it was purchased by the person who had your position before you.)  Give us a call at 1-888-326-9244.  We'll be glad to help.

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